Novowen LLC is committed to providing a clear and reliable shipping experience for customers in the United States. This Shipping Policy explains our order processing, shipping coverage, estimated delivery times, and carrier arrangements.
1. Shipping Area
Novowen LLC currently ships orders within the United States only.
Shipping destinations are restricted to the United States, and the checkout page is configured for U.S. domestic shipping only. Customers outside the United States are not currently eligible to place orders for delivery through our website.
2. Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
Once your order has been processed and handed over to the carrier, you will receive shipping information when available.
3. U.S. Shipping Time
For orders shipped within the United States, the estimated delivery time is generally:
3–7 business days
The estimated shipping time begins after the order has been processed and dispatched. The total time from placing an order to delivery may therefore include both the processing period and the shipping period.
Delivery estimates are provided for general guidance and are not guaranteed. Actual delivery times may vary due to weather conditions, carrier operations, holidays, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.
4. Shipping Carriers
Novowen LLC may work with established U.S. delivery carriers to fulfill customer orders, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier assigned to an order may vary depending on the destination, package characteristics, availability, and fulfillment requirements.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Customers are responsible for reviewing the shipping information and total order amount before submitting an order.
6. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been dispatched.
Please note that tracking information may take some time to become active after the package is transferred to the carrier. Carrier tracking information is provided by the applicable shipping provider and may be updated periodically.
7. Delivery Issues
If your order appears to be delayed, please first review the available tracking information. If the tracking information indicates that the package has been delivered but you cannot locate it, please check with household members, neighbors, or the delivery location before contacting us.
If you continue to experience an issue with your delivery, please contact our customer service team and provide your order number and relevant delivery information. We will make reasonable efforts to assist with the issue.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, additional delivery arrangements or charges may apply where permitted. Please contact us as soon as possible if you notice an error in your shipping information.
9. Lost, Damaged, or Missing Packages
If a package is lost, damaged during transit, or otherwise appears to be missing, please contact Novowen LLC with your order details.
For packages damaged during delivery, customers may be asked to provide photographs or other information that can help us review the issue with the applicable carrier.
We will make reasonable efforts to assist customers with delivery-related issues in accordance with applicable law and the terms of the applicable carrier.
10. Shipping Delays
Although we work with established shipping carriers, delivery times may occasionally be affected by circumstances outside our control, including severe weather, natural disasters, transportation disruptions, holidays, carrier service interruptions, or other unforeseen events.
Such circumstances may result in delivery taking longer than the estimated timeframe.