At Novowen LLC, we want customers to have a clear and straightforward experience when purchasing our storage and organization products. This Refund and Return Policy explains the conditions for returns, exchanges, refunds, and the procedures for requesting assistance.

1. Return Period

Customers may request a return within 30 days of the date the order was delivered.

To be eligible for a return, the product should meet the following conditions:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, and included materials, where applicable.
  • The product must not be damaged, altered, or excessively used after delivery.
  • Proof of purchase or valid order information must be provided.

Products that do not meet these conditions may not qualify for a return or refund, except where otherwise required by applicable law.

2. How to Request a Return

Before sending any product back, please contact Novowen LLC customer support and provide:

  • Your order number
  • The name of the product
  • The reason for the return
  • Relevant photographs or other supporting information when applicable

Our customer service team will review your request and provide return instructions. Please do not send a return package to an address different from the authorized return address provided by our customer service team.

3. Return Address

Authorized returns should be sent to:

Novowen LLC
10201 BUFFALO SPEEDWAY APT 4220
HOUSTON, TX 77054
United States

Customers should obtain confirmation or return tracking information from the shipping carrier when sending a return package and retain it until the return has been completed.

4. Return Shipping Costs

Unless the return is due to an incorrect, damaged, defective, or otherwise qualifying product issue attributable to Novowen LLC, the customer may be responsible for the return shipping costs.

If the return is related to a product issue attributable to Novowen LLC, please contact us before returning the item so that we can provide appropriate instructions.

5. Exchanges

We may accept product exchanges when the requested product meets our return eligibility requirements and the replacement item is available.

To request an exchange, please contact customer service within 30 days of delivery and provide your order information and the reason for the exchange.

An exchange may be considered when:

  • The product is unused and in its original condition.
  • The product is returned with applicable original packaging and accessories.
  • The product is not damaged or altered by the customer.
  • The requested replacement product is available.
  • The customer provides valid order information.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, subject to the circumstances and applicable policy.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and photographs when appropriate. We will review the information and determine the appropriate solution, which may include a replacement, exchange, or refund.

Customers should not return damaged, defective, or incorrect products before receiving return instructions from our customer service team.

7. Refund Processing

Once an eligible returned product has been received and inspected, we will process the refund decision.

The inspection and refund processing generally take 3 business days after the returned product is received.

Once approved, the refund will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

8. Non-Returnable Situations

A return may be declined when a product:

  • Is returned after the 30-day return period.
  • Has been used, altered, or damaged after delivery.
  • Is missing original components or accessories where applicable.
  • Is returned without valid order information.
  • Has been damaged due to misuse, improper handling, or causes unrelated to a product defect.

Nothing in this section limits any consumer rights that cannot legally be excluded or restricted under applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has been processed or shipped.

If an order has already been shipped, the request may be handled according to the applicable return procedure.