PRIVACY

Novowen LLC (“Novowen LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our storage products, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal Information

When you place an order, contact us, or create an account, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction details
• Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment service providers. We generally do not directly store complete payment card numbers or security codes on our systems. Payment providers process payment information in accordance with their own privacy policies and security procedures.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or webpage
• General website interaction information

2. How We Use Your Information

We may use collected information for purposes including:

• Processing and fulfilling orders
• Providing products and services
• Processing payments
• Communicating with you about orders and customer service requests
• Responding to questions, comments, and inquiries
• Providing shipping and delivery updates
• Maintaining and improving our website
• Understanding website usage and improving the customer experience
• Detecting, preventing, and addressing fraud, security incidents, or unauthorized activity
• Complying with applicable legal and regulatory requirements

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve the overall user experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

4. How We Share Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services. These parties may include:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology service providers
• Customer support and communication service providers
• Analytics and website performance providers
• Professional advisers and service providers
• Government authorities or other parties when required by law

We do not sell your personal information for monetary consideration. We only disclose information as reasonably necessary for legitimate business purposes, to provide requested services, or as otherwise permitted or required by applicable law.

5. Third-Party Services

Our website may contain links to or integrate services provided by third parties. These third parties may collect or process information according to their own privacy policies.

Novowen LLC is not responsible for the privacy practices, content, or security practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing them with personal information.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with applicable legal, accounting, and regulatory obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to review and remove the information where required.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to applicable legal exceptions
• Request information about how your personal information is collected and used
• Opt out of certain forms of data sharing or targeted advertising where applicable
• Appeal a decision regarding a privacy request where applicable

To exercise applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

10. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable legal requirements and exceptions, California residents may have rights concerning access to, correction of, or deletion of personal information, as well as the right to opt out of certain types of sharing or processing.

Novowen LLC does not sell personal information for monetary consideration. If you have a privacy request or question regarding your California privacy rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.